Return and refund policy
Returns & Refunds Policy
Thank you for shopping with Aurosvip.
We hope you are satisfied with your purchase. However, if you are not completely satisfied for any reason, you may request a return according to the terms outlined below.
Returns
To be eligible for a refund, you must request a return within 30 days of receiving your order.
The item must:
- Be in the same condition as when you received it
- Be unused and unworn
- Include original packaging and tags (if applicable)
- Not be damaged or altered
Proof of purchase may be required to complete your return.
Return Process
To start a return, please contact our customer support team to receive return instructions and the return address.
Once you receive the return information, please:
- Securely package the item in its original packaging.
- Include your order information or proof of purchase.
- Ship the package according to the return instructions provided by our support team.
Please do not send items back without first contacting us, as unauthorized returns may not be accepted.
Return Shipping Costs
In some cases, return shipping may be free.
If the return is caused by an error on our part, such as receiving a defective, damaged, or incorrect item, Aurosvip will cover the return shipping costs.
If the return is requested due to personal reasons, including:
- Wrong size
- Changed mind
- Ordered by mistake
- No longer needed
the customer will be responsible for return shipping costs.
The exact return shipping cost depends on the shipping carrier selected.
Refunds
Once we receive your returned item, we will inspect it and notify you regarding the approval of your refund or exchange.
Please allow up to 14 business days for return processing after your package arrives at our facility.
If your refund is approved, it will be issued to your original payment method.
Please note that your bank or credit card provider may require 1–2 billing cycles to process and display the refund.
You will receive an email confirmation once your return has been completed.
Non-Returnable Items
Certain products cannot be returned or exchanged, including:
- Perishable goods
- Intimate or personal care products
- Gift cards
- Customized or personalized products
- Digital products
If you receive a defective or damaged product, please contact our customer support team so we can arrange an appropriate solution.
Order Cancellations
Orders may be canceled before they have been processed for shipment.
Once an order has been placed, we typically begin processing within 2–3 business days.
If you wish to cancel your order, please contact us as soon as possible.
Once an order has been shipped, cancellation requests can no longer be accepted.
Important Notice
If a return is caused by the customer, the customer is responsible for the return shipping costs.
If the return is caused by Aurosvip due to a defective product, damaged item, or incorrect shipment, we will cover the return shipping costs.
Contact Us
If you have any questions regarding our Returns & Refunds Policy, please contact our support team:
