FAQ
Frequently Asked Questions (FAQ)
GENERAL QUESTIONS
How can I check my order status?
Once your order has been placed, we will send you an order confirmation email containing your order details and tracking information so you can monitor your order status.
Can I modify my order?
We can only modify orders that have not yet been processed for shipping.
Once your order status changes to “Processing,” “Shipped,” or “Delivered,” we are unable to make any changes.
PAYMENT
What payment methods do you accept?
We accept the following secure payment methods:
PayPal
Aurosvip uses PayPal as a secure payment option.
Through PayPal, we accept:
- Visa
- Mastercard
- American Express
- Discover
Secure Credit Card Payment
We also accept secure credit card payments, including:
- Visa
- Mastercard
- American Express
- Discover
What currency will I be charged in?
All transactions are processed in USD.
If your credit or debit card uses another currency, your bank or payment provider will apply the applicable exchange rate.
Do you offer installment payments?
Yes, we offer a 3-installment payment option where available.
You can select this option during checkout.
SHIPPING
Where do you ship?
We ship worldwide, including:
- North America
- Central America
- Europe
- Asia
- Oceania
Payments can be completed securely through PayPal or credit card.
How long does shipping take?
After placing your order, processing usually takes:
3–7 business days
Delivery times vary depending on your location and shipping method.
For more details, please refer to our Shipping Policy.
How can I track my package?
Once your order has shipped, you will receive a confirmation email with tracking information.
You can use the tracking number to monitor your package delivery status.
What happens if I am not home when my package arrives?
If you are not available at the time of delivery, the carrier may attempt delivery again on the following day or contact you to arrange another delivery time, depending on your location and shipping carrier.
In some cases, you may need to collect your package from your local post office if delivery cannot be completed.
RETURNS
Do you accept returns?
Yes, we accept returns under the following conditions:
- The item was purchased from our online store
- The item is unused and in its original condition
- The return request is submitted within the applicable return period
To request a return, please contact our customer support team.
Can I exchange an item?
Yes, exchanges are available under the same conditions as returns.
Please contact our customer service team and indicate that you would like to exchange your item.
Are returns free?
To start a return, please contact our customer service team to receive the return instructions and address.
Please securely package the item in its original packaging and include proof of purchase.
In some cases, return shipping may be free.
If the return is not caused by an error on our part, return shipping costs may be deducted from your refund.
How long does a return take to process?
Once your return arrives at our warehouse, it will usually be reviewed within 14 business days.
After your return is approved, refunds, exchanges, or store credits will be processed within 14 days.
If you have any additional questions or concerns, please contact our customer support team:
