Contact Us
Contact Us
Questions, Feedback, or Need More Information?
Can't find the answer you are looking for on our information pages, or do you need further assistance?
Feel free to contact us by email:
To help us assist you more efficiently, please include:
- Your full name
- Phone number
- Location
- Order number (if applicable)
If you need after-sales support, please also include photos of the product so our team can better understand the issue and provide a solution.
Customer Service Hours
Monday – Friday: 9:00 AM – 5:00 PM
Saturday: 10:00 AM – 6:00 PM
Sunday: Closed
We will do our best to respond to all inquiries as quickly as possible.
Frequently Asked Questions
Q: How long will it take to receive my order?
A: Please note that orders typically require 1–3 business days for processing before shipment.
We always do our best to ship orders as quickly as possible.
After your order has been shipped, estimated delivery times are usually:
7–15 business days
Delivery times may vary depending on your country, region, customs processing, and holidays.
Q: What is your return policy?
A: Once we receive your returned item and inspect its condition, we will process your return or exchange.
Please allow up to 14 business days after receiving your return for processing.
For complete details, please visit our Returns & Refunds Policy.
Q: How can I contact you about my order?
A: You can contact us by email:
You may also use the contact form available on this page.
Please include your order number and relevant details so we can assist you faster.
Aurosvip Customer Support
We are committed to providing helpful and reliable customer service.
Thank you for choosing Aurosvip.
